IT Support in the Blink of AI
— Drive escalations down and tickets closed per tech up
Take Back Your Client Knowledge
— Turn employee interactions into corporate intellectual property
Unified View of Your World
— Eliminate non-revenue roles and operate more accurately and efficiently
Drive Integrations Faster
— Bring different system together immediately
Typical MSP Metrics
93%
of data is unsearchable
70%
of service requests are miscategorized
50%
of technician’s time is spent looking for data or information
20%
of data in MSP systems are missing
30%
service technician turnover is common
I’ve experienced CrushBank providing customer insight and technical knowledge that is just not available in traditional systems.
On multiple occasions people have said CrushBank should be our employee of the month for the amount of time it has helped save.
The fact that it can search keywords in notes is POWERFUL and has inspired me to get more specific with my own notes to leave behind more for it to latch onto.
The biggest things that I'm excited about are the ticket classifier and ticket budgeter. Being able to put averages on things like PC deployments and see what the outliers are and where we might need training from engineers, or where a ticket went awry that took too long, are really keys for us moving forward.