The leaders in Artificial Intelligence for Managed Services Providers
Our mission
CrushBank is disrupting the global help desk business and upending traditional thinking about ITSM solutions with the introduction of artificial intelligence (AI) and machine learning.
Rooted in the MSP business
With the the high turnover rate of IT help desk employees turnover and the majority of unstructured ITSM data being unsearchable, two former Managed Service Provider owners with more than 30 years of IT experience set out to resolve what they knew to be an industry crushing problem: increasing the productivity rate of IT help desk staff by reducing time wasted on search and decreasing the ramp up time for new IT support hires.
Our goal
To add leverage back to help desks by dramatically improving all the industry metrics such as time to resolution, closed tickets per employee, first-call resolution, weekly ticket delta, billable utilization, and more. Innovating the way to resolve support issues rather than how it has been done for past 20 years.
Leadership Team
Evan Leonard
CEO
David Tan
Chief Technology Officer
Brian Mullaney
CRO