Make the acquisition integration seamless to the customer
CrushBank searches the unstructured data, yet presents the metadata, allowing an engineer to see whether a client calling in is from acquisition A, B or C, thus recreating that intimacy.
Do your post-acquisition data transitions as quickly or slowly as you want
CrushBank can auto categorize data and ticket types for your core system as well as for the companies you acquire, lets you build a consistent method of categorization, and historically recategorize tickets as well.
Overcome tool fatigue
Getting to one single perfect system is hard. With CrushBank, you can function very efficiently with the inherited systems as is and make the transition to unification less painful.
Keep the people
The most painful leakage after acquisitions is the loss of technical talent. By giving them a way to work with both their old and new systems, their satisfaction and retention will be higher.
Keep and Access All Your Data, But Stop Paying for Inactive Platforms
Save money by capturing all the data from acquired systems while decommissioning the platforms at your desired pace. Employees still have access to all the data they need, through a single interface.
Maintain and Grow Customer Service Levels
Engineers can keep their level of knowledge and understanding of clients' environments by retaining access to all historical data. Clients are not exposed to any gaps in data or event history.
