CrushBank connects to your organization’s ServiceNow instance gives you the option to bring over the following data and search against it using CrushBank:
The ServiceNow integration with CrushBank includes an embedded front-end search within ServiceNow that can be applied to any view in Service Desk or Agent Workspace This allows the technician to get suggestions from CrushBank on how to resolve a ticket without ever leaving the incident or case view. The query is built automatically based on the details of the ticket that the technician is working on.
For more information on the deployment of this integration:
https://support.crushbank.com/knowledge/configure-crushbank-into-service-now